Privacy Policy

Last updated: June 03, 2025

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you engage with /chaynj/ (“we,” “us,” or “our”). It also explains your privacy rights and how the law protects you. By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

Words capitalized in this document hold meanings defined below. These definitions apply whether used in singular or plural form.

Definitions

  • Account: A unique profile created for you to access our services.

  • Company: Refers to /chaynj/, with operations in Sacramento, California and Vancouver, British Columbia.

  • Cookies: Small data files stored on your device to track usage and preferences.

  • Country: Refers to California, United States.

  • Device: Any device that accesses the service (e.g., computer, smartphone, tablet).

  • Personal Data: Any information that can identify you.

  • Service: Refers to the /chaynj/ website and associated services.

  • Service Provider: Any external party processing data on our behalf.

  • Usage Data: Data collected automatically through your interactions with the service.

  • Website: Refers to /chaynj/, accessible at www.chaynj.com.

  • You: The individual or entity accessing or using the service.

2. What Information Do We Collect?

Personal Information You Provide

We collect information you provide voluntarily, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Billing details

  • Contact preferences

  • Login credentials

Sensitive Information

We may collect and process health data and psychological/emotional intelligence data through EQ-i 2.0® assessments and 360-degree feedback tools. This occurs only with your consent or as permitted by law.

Usage Data

We collect information such as:

  • IP address

  • Browser and operating system

  • Device model and geolocation

  • Time spent on pages and navigation behavior

Tracking Technologies

We use Cookies and similar technologies (e.g., web beacons, tags, pixels) for site functionality, analytics, and security.

Types of Cookies Used

  • Essential Cookies: Necessary for core functionality

  • Acceptance Cookies: Track cookie consent

  • Functionality Cookies: Remember your preferences

3. How Do We Process Your Information?

We process your data in order to:

  • Provide and maintain our service

  • Manage your account

  • Process payments and fulfill orders

  • Communicate with you (email, SMS, updates)

  • Respond to support inquiries

  • Prevent fraud and ensure security

  • Deliver personalized experiences

  • Conduct internal analysis, audits, and performance tracking

We may also process your data when necessary to protect your or another person’s vital interest.

4. Legal Bases for Processing

We process data under the following legal bases:

  • Consent

  • Performance of a contract

  • Legal obligation

  • Vital interest

  • Legitimate interest

If you reside in the EU, UK, or similar jurisdictions, your rights are governed by the GDPR and other data protection laws.

5. How Long Do We Keep Your Data?

We retain your data only as long as necessary for the purposes outlined or to comply with legal obligations. Usage Data is retained for a shorter period unless needed for security, diagnostics, or legal compliance.

6. Data Transfers

Your data may be processed or stored outside your country of residence. We implement safeguards and comply with data protection laws prior to any such transfers.

7. How Do We Keep Your Information Safe?

We implement technical and organizational security measures. However, no method of electronic transmission or storage is entirely secure. We commit to using industry best practices but cannot guarantee absolute protection.

8. Do We Collect Data from Minors?

We do not knowingly collect data from individuals under 18. If you believe your child has provided information to us, contact us at contact@chaynj.com.

9. Your Privacy Rights

Depending on your jurisdiction, your rights may include:

  • Accessing your personal data

  • Updating or correcting your data

  • Deleting your data

  • Withdrawing consent

  • Objecting to data processing

  • Requesting data portability

  • Not being subject to automated decision-making

To exercise your rights, contact us or visit https://www.chaynj.com/contact.

10. Do-Not-Track (DNT) Signals

We do not respond to DNT signals from web browsers due to the lack of a consistent industry standard. If such a standard emerges, we will review and adjust our practices.

11. U.S. State Privacy Rights

If you are a resident of California, Colorado, Texas, or other applicable states, you may have additional rights:

  • Know whether we process your data

  • Access, correct, or delete your data

  • Obtain a list of third parties receiving your data

  • Opt out of profiling or targeted marketing

  • Limit the use of sensitive data

We honor Global Privacy Control (GPC) signals where required.

12. International Privacy Rights

Australia & New Zealand

We comply with the Privacy Act 1988 (AU) and the Privacy Act 2020 (NZ). You may submit complaints to your local Privacy Commissioner.

South Africa

Data rights are governed by the POPIA Act. Contact:

13. Disclosure of Personal Data

We may share your data in the following circumstances:

  • With service providers under contract

  • In connection with a business transfer

  • With affiliates, partners, or other users, where applicable

  • When legally required or permitted

  • With your explicit consent

14. Children’s Privacy

We do not knowingly collect information from children under 13. If we receive such data inadvertently, we will delete it upon notification.

15. Links to Other Websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Review their policies before submitting personal data.

16. Changes to This Privacy Policy

We may update this policy periodically. Significant updates will be communicated via email or website notification. The revised date will reflect the most recent version.

17. Contact Us

For questions or to exercise your rights, contact:

/chaynj/
112-970 Burrard Street
Office #1438
Vancouver, British Columbia V6Z 2R4
Email: contact@chaynj.com
Website: https://www.chaynj.com/contact